FAQS

Where do you ship?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

 - United-States: 3-10 days

- Canada: 12-18 days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Is there a warranty?

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

 - The item must have been sold on our online store

- The item shouldn't have been used in any way

- The return or exchange request is made within 30 days of delivery

- The return is made within 14 days of the return or exchange request

 If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.